🔒 Privacy Policy

Effective Date: November 2025

Welcome to ZiVive.com, owned and operated by ZiVive Care.
Your privacy is important to us, and we are committed to keeping your personal information secure.
By using our website or making a purchase, you agree to the terms described in this Privacy Policy.

1. Information We Collect

When you visit or shop on ZiVive.com, we may collect the following types of information:

• Personal Information such as name, email, phone number, billing and shipping address.
• Order Information including purchased products, payment confirmation, and shipping details.
• Technical Information such as IP address, browser type, device data, and cookies for site performance and analytics.

We collect this information only to process orders and improve your shopping experience.

2. How We Use Your Information

Your information may be used to:

• Process and fulfill orders, payments, and deliveries
• Communicate order status, tracking updates, or support responses
• Send promotional emails (only if you voluntarily subscribe)
• Improve website performance and product listings
• Verify identity and prevent fraudulent transactions

We do not sell, rent, or trade your information to any third party for marketing purposes.

3. Payment Security

All payments are processed securely through trusted third-party gateways (such as PayPal, Stripe, or your chosen platform’s processor).
ZiVive does not store or have access to your complete credit card or banking information.
Any payment-related concerns must be directed to the payment processor used during checkout.

4. Data Protection & Storage

• We store only necessary customer data for order history, returns, and accounting compliance.
• Our website uses secure SSL encryption to protect your information during transmission.
• Although we take all precautions, no system is 100% immune to breaches or unauthorized access, and ZiVive cannot be held liable for data intercepted or accessed through external networks or platforms beyond our control.

5. Sharing of Information

We may share limited data only with:

• Shipping carriers (for delivery and tracking)
• Payment processors (for order payment confirmation)
• Service providers (for website hosting, analytics, and email systems)

These third-party partners are required to use your data solely to perform their assigned services.
ZiVive is not responsible for any errors, misuse, or breaches occurring on external platforms or third-party systems.

6. Cookies & Tracking

ZiVive.com uses basic cookies to:

• Remember your cart and login session
• Track anonymous site usage for analytics
• Personalize your browsing experience

You can disable cookies anytime in your browser settings, though some site functions may not work properly afterward.

7. Email Communication

• You may receive order-related or promotional emails from us.
• You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link or contacting us directly.
• ZiVive is not responsible for third-party email filters or delivery issues caused by user settings.

8. Your Rights

As a customer, you may:

• Request access to the personal data we hold
• Request correction or deletion (if legally permissible)
• Withdraw consent for marketing communications

Requests can be submitted to info@zivive.com and will be handled within a reasonable timeframe.

9. Third-Party Links

Our website may contain links to external pages (for example: social media, blogs, or affiliates).
ZiVive is not responsible for the privacy practices, data collection, or content of any third-party websites.

10. Children’s Privacy

ZiVive.com is intended for users aged 18 and above.
We do not knowingly collect data from minors.
If a parent or guardian believes a child has provided personal data, please contact us and we will delete the information immediately.

11. Legal Disclaimer

ZiVive reserves the right to:

• Modify or update this Privacy Policy at any time without prior notice.
• Deny liability for any loss, damage, or claim arising from third-party use, external system breaches, or internet transmission errors.
• Use aggregated, non-identifiable data for business analysis or marketing improvements.

12. Contact Information

For questions, privacy concerns, or data requests, contact us at:
📧 info@zivive.com
🌐 www.ZiVive.com