Refund and Returns Policy

Last Updated: November 2025

Thank you for shopping with ZiVive.com. We aim to ensure every order meets the highest standards of quality and reliability. Please read this policy carefully before purchasing.

1. Return Eligibility

We accept return requests within 7 days from the date of product delivery.
To be eligible for a return, the customer must:

Email us at info@zivive.com within 7 days of delivery.
Attach clear photos or videos showing the issue or defect.
Wait for our approval confirmation before shipping any return package.
Returns sent without prior approval will not be accepted.

2. Return Process

Once a return is approved:

The customer must ship the product back using a trackable shipping service.
Products must be in their original packaging, unused, and undamaged, with all included parts and accessories.
Customers should keep the shipping receipt or tracking number until the return is completed.

3. Shipping Costs for Returns

If the product is defective or damaged:
ZiVive will cover the return shipping and issue a full refund after inspection.
If the return is for personal reasons (e.g., wrong size, color, or change of mind):
The customer will bear all shipping costs. Refunds will cover only the product price, excluding shipping.

4. Refund Approval

Refunds will be processed only after we receive and inspect the returned item.

If the product is in original condition, a refund will be issued to the original payment method within 7–10 business days.
If the product is used, damaged, or incomplete, ZiVive reserves the right to deny or adjust the refund accordingly.

5. Non-Returnable Items

For hygiene and safety reasons, these items are non-returnable and non-refundable:

Used or opened personal-care items (e.g., massagers, rollers, belts).
Products with visible signs of wear or use.
Clearance or customized items.

6. Order Cancellation

Orders may be cancelled within 24 hours if they have not yet shipped.
Once shipped, orders cannot be cancelled.

7. Damaged or Missing Items

If your product arrives damaged, defective, or incomplete, contact us within 7 days of delivery with photos.
Claims made after this period cannot be accepted.

8. Quality Check & Shipping Process

At ZiVive, every order undergoes a strict Quality Control (QC) process before dispatch:

Each product is individually tested and inspected for proper function, appearance, and performance.
Once approved, the product is securely packed.
A green “QC PASS” sticker is placed on the box seal to confirm the item has passed inspection.
A gold “VOID” tamper-proof sticker is applied over the box opening for security.

If your package arrives with both stickers intact, it confirms that your product has been tested, approved, and sealed directly from ZiVive.

9. Disclaimer

ZiVive reserves the right to:

Approve or reject any return/refund based on inspection results.
Update this policy without prior notice.
Withhold refunds until returned items are fully received and verified.

10. Contact Us

📧 info@zivive.com
🌐 www.ZiVive.com